Frequently Asked Questions (FAQ)

What types of jewelry do you offer?
We offer a wide range of jewelry, including rings, necklaces, bracelets, earrings, anklets, belly chains, pins, fragrance and custom pieces. Our collections feature various styles such as classic, contemporary, and vintage, crafted from gold, diamond and precious stones.
Are your gemstones authentic?
Yes, all our gemstones are authentic. We provide certificates of authenticity for all our gemstones and offer detailed information about the materials used in each piece. If you have any questions about a specific item, feel free to contact us.
Do you offer custom jewelry design?
Yes, we offer custom jewelry design services. Whether you have a specific idea in mind or need help creating a unique piece, our experienced jewelers can assist you in designing and crafting a piece that matches your vision.
What is your exchange policy?
We offer a 1month exchange policy on most items. To be eligible for an exchange, the item must be in its original condition and packaging and need to visit the store with the invoice or exchange card. Please refer to our exchange Policy page for detailed information or contact our customer service team for assistance.
How do I know if a piece of jewelry is a good investment?
When investing in jewelry, consider factors such as the quality of materials, craftsmanship, and brand reputation.Our knowledgeable staff can provide information and guidance to help you make informed decisions about your investment.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service team immediately. We will assist you with the exchangeprocess and ensure that you receive the correct item.
Can I purchase jewelry online and pick it up in-store?

Yes, we offer a “Buy Online, Pick Up In-Store” option.

How often should I have my jewelry professionally cleaned?
We recommend having your jewelry professionally cleaned once a year to maintain its brilliance and check for any potential issues. Regular cleaning helps preserve the condition of your jewelry.
How can I contact customer service?
You can contact our customer service team via email at info@zoughaibandcoiq.com , phone at +961 71 898 981, or by visiting our store. Our team is available to assist you with any questions or concerns.
What should I do if I lose a piece of jewelry?
If you lose a piece of jewelry purchased from us, contact us as soon as possible. While we cannot guarantee replacement, we can provide advice on how to proceed and assist with any available options.
Are your jewelry materials ethically sourced?
Yes, we are committed to sourcing our materials ethically. We ensure that our gemstones and metals are obtained from responsible suppliers who adhere to ethical and environmental standards.
Can I schedule a private consultation or appointment?
Yes, we offer private consultations and appointments. Please contact us to schedule a time that is convenient for you, and we will be happy to assist you with personalized service and expert advice.
Do you offer engraving services?
Yes, we offer engraving services for many of our jewelry pieces. Whether you want to add a special message, date, or initials, our skilled engravers can help. Please contact us for more details on available options and pricing.
Can I customize a piece of jewelry if I don’t see what I want in-store?

Absolutely! We offer custom design services where you can create a unique piece based on your specifications. Visit our store or contact us to discuss your ideas and get started on your custom
design.

What should I do if my jewelry needs resizing?
If your jewelry requires resizing, bring it to our store or send it to us for resizing. We will provide you with an estimate and time frame for the resizing process.
What is the best way to store my jewelry when I’m not wearing it?

Store your jewelry in a soft, lined jewelry box or pouch to prevent scratching and tarnishing.
Avoid storing pieces together to prevent damage, and keep them in a cool, dry place away from
direct sunlight.

Can I buy jewelry as an investment?
Jewelry can be a worthwhile investment, especially if it is made from high-quality materials and features rare or unique gemstones. For investment purposes, consider pieces with intrinsic value and consult with a financial advisor for guidance.
What should I consider when buying jewelry as a gift?
When buying jewelry as a gift, consider the recipient’s personal style, gold color preference, and size requirements. Classic pieces like necklaces or bracelets are versatile, while custom or engraved items add a personal touch.
Can I exchange a gift I received?
Yes, if you received a gift that you wish to exchange, please refer to our return policy for details. You may need the gift receipt and the item should be in its original condition.
Do you offer any special discounts for bulk purchases?

We offer special pricing and discounts for bulk purchases on request. If you are buying jewelry
for an event or as corporate gifts, please contact us to discuss options and receive a customized
quote.

Do you ship internationally?

Yes, we ship internationally to most countries around the world! However, please note that we are unable to deliver to the following countries:

• Palestine
• Russia
• Iran
• Saudi Arabia
• Bahrain (for personal shipments only to individuals and residential addresses)

If you have any questions about international shipping rates, delivery times, or need assistance with orders from other regions, please feel free to reach out to our customer service team.